Online Support : Standard Message Management
In this interface, it is possible to register, edit, and remove standard messages.
The messages will be available to the attendants in the Attendant Chat interface.
Features
- It is an administration interface
Screens
Data
standard message
- Message(string) : The text of the standard message that will be sent when selected by the attendant.
- Last modification(date and time)
- Views in the last 30 days(string)
Links
- Add Standard Message (Add)
- Edit Standard Message (Edit)
Permissions
- Manage: Allows managing requests. This permission also includes the “Attend” permission.
Actions
- Delete standard message : Permanently removes the selected standard messages.
- Duplicate