Online Support: Attendant Chat
Introduces the communication environment between the attendant and the user.
Unlike the environment focused on the client, this one contains a field with standard messages and allows transferring or closing the request.
Screens
- Standard messages (string, required field, maximum size: 255) : Provides the attendant with the list of standard messages, allowing them to select and send them.
- Transfer to
Permissions
- Attend: Allows attending and transferring requests.
Actions
- Transfer : Transfers the request to the selected attendant in the "Transfer to" field.
- Close Support : Ends the support session.