service request

• Question(string) : Phrase describing the customer's request.
• Status(integer) : Status of the request, which can be 'Waiting for Support', 'In Progress', 'Transferring Support' or 'Closed'.
• Request Time(date and time) : The time when the request was made.
• Support Time(date and time) : The time when the request was attended to by a support team member.
• Client(identifier) : Name of the client.
• Attendant(user or group) : Name of the support team member who attended to the request.