Online Support: List of Services
Provides a list of all existing open services.
Features
- It is an administration interface
Screens
Data
Service Request
- Question(string) : Phrase describing the client's request.
- Status(integer) : Status of the service, can be 'Waiting for Service', 'In Service', 'Transferring Service' or 'Closed'.
- Request Time(date and time) : The time when the request was made.
- Service Time(date and time) : The time when the request was attended by a support team member.
- Client(identifier) : Name of the client.
- Attendant(user or group) : Name of the support team member who attended the request.
Permissions
- Attend: Allows attending and transferring requests.
Actions
- Attend : Attends to the request.